Knowledge Base
Articles and insights on phone marketing, regulations and number protection
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Legal framework for phone marketing
Techniques
Methods and best practices for prospecting
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Carrier operations and spam detection
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Protect your phone reputation
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Real examples and feedback
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Recent Articles
Phone Spam Seasonality: When Reports Spike Throughout the Year
Phone spam doesn't strike with equal intensity year-round. Winter sales, September back-to-school, Black Friday: certain periods concentrate reporting spikes. Analysis of ARCEP 2025 data and seasonal trends impacting call centres.
Healthcare Case Study: How a Teleconsulting Centre Handles 10,000 Calls/Day Without Being Flagged as Spam
A medical teleconsulting centre handles over 10,000 daily calls to patients and healthcare professionals. Despite this volume, its spam report rate stays below 0.1%. Here's how they do it: number segmentation, pre-call SMS, HDS certification, and real-time monitoring.
WhatsApp Business vs Phone Calls: Which Channel for Prospecting in 2026?
WhatsApp Business boasts a 98% open rate versus less than 50% phone answer rates. Should you ditch calling for messaging? A complete comparison of both channels for sales prospecting in 2026.
Anatomy of a Spam Report: From the Red Button to the Blacklist
What happens between the moment a user taps 'Report as spam' and when your number gets blacklisted? Technical breakdown of the complete report journey: collaborative databases, scoring algorithms, and machine learning.
SIP Trunking and Phone Reputation: Technical Guide for IT Directors
SIP trunking is the invisible backbone of enterprise telephony. Poorly configured, it can destroy your phone reputation and get your numbers blacklisted. This technical guide covers best practices for IT directors: provider selection, SBC security, encryption, and STIR/SHAKEN integration.
AI Voice and Speech Synthesis: Call Centers Face the Authenticity Challenge
The call center AI market will reach $4.89 billion in 2026. Between voice agents and vocal deepfakes, call centers must rethink authenticity.
Popular Articles
How Germany Fights Phone Spam: The BNetzA Model
Germany's BNetzA telecom regulator handled 39,842 complaints and issued €1.1M in fines in 2025. With its strict opt-in model, Germany offers a contrasting approach to France's Bloctel system. Analysis and lessons for call centers.
ToolsWhatsApp Business vs Phone Calls: Which Channel for Prospecting in 2026?
WhatsApp Business boasts a 98% open rate versus less than 50% phone answer rates. Should you ditch calling for messaging? A complete comparison of both channels for sales prospecting in 2026.
TechniquesAI Voice and Speech Synthesis: Call Centers Face the Authenticity Challenge
The call center AI market will reach $4.89 billion in 2026. Between voice agents and vocal deepfakes, call centers must rethink authenticity.
RegulationsCall Center Fined €250,000 by CNIL: October 2025 Decision Analysis
In October 2025, CNIL fined a call center €250,000 for data minimization failures, excessive retention periods, and security breaches. Analysis of the violations and key takeaways.
ProtectionBlock Unwanted Calls: 7 Proven Methods to Stop Phone Spam
Tired of constant spam calls? Learn 7 proven methods to block unwanted calls on any phone, from built-in settings to powerful apps. Take back control of your phone today.
TrendsCNIL 2025 Review: €487 Million in Fines and Lessons for Call Centers
CNIL 2025 review analysis: €487 million in cumulative fines, 83 sanctions including 10 specifically targeting commercial prospecting. Decision breakdown and call center recommendations.
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