Trends
12 articles
Phone Spam Seasonality: When Reports Spike Throughout the Year
Phone spam doesn't strike with equal intensity year-round. Winter sales, September back-to-school, Black Friday: certain periods concentrate reporting spikes. Analysis of ARCEP 2025 data and seasonal trends impacting call centres.
How Germany Fights Phone Spam: The BNetzA Model
Germany's BNetzA telecom regulator handled 39,842 complaints and issued €1.1M in fines in 2025. With its strict opt-in model, Germany offers a contrasting approach to France's Bloctel system. Analysis and lessons for call centers.
CNIL 2025 Review: €487 Million in Fines and Lessons for Call Centers
CNIL 2025 review analysis: €487 million in cumulative fines, 83 sanctions including 10 specifically targeting commercial prospecting. Decision breakdown and call center recommendations.
2027: The End of Phone Numbers in Sales Prospecting?
Mandatory consent, conversational AI, WhatsApp Business: by 2027, traditional cold calling may become marginal. Analysis of weak signals and scenarios for the future of prospecting.
BPO & Call Centers: Major Industry Moves in Early 2026
Teleperformance rebrands as VelsiA, Intelcia changes hands, Concentrix absorbs Webhelp... Major BPO moves in 2026. Full industry analysis.
How Spain Drastically Reduced Phone Spam: Lessons for France
Since June 2025, Spain has implemented drastic measures against phone spam: ban on commercial calls from mobile numbers, automatic blocking by operators, fines up to €2 million. Result: 48 million fraudulent calls blocked. Can France, with its criticized Bloctel system, learn from this?
The Hidden Cost of a Blacklisted Number: Calculating Lost Revenue
A blacklisted number can cost your business up to €93,000/month. Discover the calculation method and protect your revenue.
Offshore Outsourcing: When Your Providers Destroy Your Phone Reputation
Are your numbers flagged as spam? Your offshore provider may be destroying your phone reputation. Learn how to protect your business lines.
STIR/SHAKEN: The End of Phone Spoofing?
The STIR/SHAKEN protocol and French MAN promise to eradicate number spoofing. Where is the deployment? Impact for call centers.
Phone Spam Costs €2.3 Billion Per Year to French Businesses
Phone spam doesn't just affect individuals. Businesses pay a huge price in lost productivity and hidden costs.
AI-Powered Phone Spam Detection: Current State
How artificial intelligence is transforming the fight against phone spam. Technologies used, real effectiveness and expected developments.
Phone Spam Statistics France 2026: Key Figures & Trends
Is France the European champion of phone spam? Key statistics, trends, and year-over-year evolution of nuisance calls in 2026.