Case studies
12 articles
Healthcare Case Study: How a Teleconsulting Centre Handles 10,000 Calls/Day Without Being Flagged as Spam
A medical teleconsulting centre handles over 10,000 daily calls to patients and healthcare professionals. Despite this volume, its spam report rate stays below 0.1%. Here's how they do it: number segmentation, pre-call SMS, HDS certification, and real-time monitoring.
Recruiters: 5 Techniques to Get Your Candidate Calls Answered
Candidates no longer answer unknown numbers. Here are 5 proven techniques to get your recruitment calls answered: pre-call SMS, optimal timing, identifiable number, and more.
Real Estate Phone Service: Complete Guide 2026
Discover how to organize your real estate phone service without burning your numbers. Prospecting, anti-spam, rotation: the complete 2026 guide.
Case Study: How a Call Center Recovered 40% Answer Rate in 3 Weeks
An 80-seat insurance BPO saw their answer rate plummet from 68% to 41%. Discover the 4 actions that brought it back to 72% in just 21 days.
B2C Telecom Sector: Prospecting Without Getting Blacklisted
Learn how to prospect effectively in the B2C telecom sector without getting blacklisted. Strategies, tools and best practices for call centers.
Sales Team Training for Compliant Phone Prospecting: Complete Guide 2026
Complete training program for sales teams: GDPR compliance, caller reputation protection, and performance KPIs. Build high-performing outbound teams in 2026.
Remote Work and Phone Prospecting: Adapting Your Practices
Prospecting from home brings new challenges: environment, equipment, focus. Practical guide for remote sales reps.
Real Estate Agencies: Phone Prospecting Without Getting Blacklisted
Complete guide for real estate agents: prospect by phone effectively without risking spam flagging. Do Not Call, scripts, best practices.
Energy Renovation: Surviving the Flagging Tsunami
Energy renovation is the sector most affected by spam flagging. Here's how to prospect without getting blacklisted.
CPF and Abusive Marketing: How to Stay Compliant
Phone marketing for CPF is the most sanctioned sector. Here's how to promote your training without breaking the law.
Insurance Brokers: Avoiding the Phone Spam Trap
Insurance brokers are particularly exposed to spam flagging risks. Here's how to prospect effectively without getting blacklisted.
Call Center: How We Reduced Our Spam Flagging Rate by 80%
Case study from DirectContact, a 45-seat B2B call center. From 11 spam-flagged numbers to just 2 in 6 months: the 5 actions that changed everything.