Choosing the right CRM for phone prospecting in 2025 means prioritizing regulatory compliance. Between Do Not Call registries, GDPR requirements, and calling hour regulations, businesses need compliant tools.
Why Compliance Is Non-Negotiable
Do Not Call (DNC) Registry
Most countries maintain national Do Not Call registries. Calling registered numbers can result in fines up to €75,000 per violation.
GDPR Requirements
- Explicit consent documentation
- Right to erasure
- Data portability
- Transparent data processing records
Essential Features of a Compliant CRM
DNC Verification
- Automatic cross-referencing with Do Not Call registries
- Real-time number screening
- Internal suppression list management
GDPR Management
- Consent tracking with timestamps
- Automated data retention policies
- One-click data export for subject access requests
Best CRM Solutions Compared
Salesforce Sales Cloud + CTI
Best for: Large enterprises. Complete DNC registry integration, advanced GDPR tools. Pricing: From €25/user/month.
HubSpot Sales Hub + Aircall
Best for: Growing mid-size companies. Intuitive interface, strong GDPR consent management. Pricing: From €45/user/month.
Ringover
Best for: Call centers. All-in-one phone + CRM solution. Pricing: From €21/user/month.
noCRM.io
Best for: Small sales teams. Simple interface, built-in GDPR. Pricing: From €12/user/month.
FAQ
Can I use a free CRM for compliant prospecting?
Free CRMs typically lack essential compliance features. Invest in a proper solution.
Do I need separate DNC verification for each country?
Yes. Each country maintains its own registry.
