Trends
19 articles
Generative AI and voice cloning: the new frontier of phone spam
AI voice cloning makes phone spam more credible. Here are the risk scenarios, warning signs, and practical ways to protect teams in 2026.
The Economic Cost of Phone Spam for French Businesses
Lost time, falling answer rates, compliance overhead and reputational damage: phone spam creates a diffuse but very real cost for French businesses.
Netherlands and Scandinavia: Northern European Models for Fighting Phone Spam
Stronger opt-in rules, effective opt-out registers, written confirmation requirements and spoofing controls: the Netherlands and several Nordic countries rely on clearer mechanisms than France to curb unwanted calls.
Italy: How the Garante per la protezione dei dati personali Fights Phone Spam
The Italian model combines an expanded opt-out register, Garante oversight, and a sector-wide code of conduct. A useful framework for call centres and sales teams operating across Europe.
SMS Spam: Why Scams Are Moving from Phone Calls to Text Messages
Phone spam is declining, but a new threat is emerging: SMS spam. With a 2534% increase in 2025, smishing has become scammers' preferred channel. Here's why.
Will phone chatbots replace salespeople? State of play 2026
The conversational AI market is growing 21% annually. Voicebots vs humans: performance comparison, French regulations and 2026-2027 trends.
United Kingdom: How the ICO and Ofcom Fight Nuisance Calling
Across the Channel, the fight against phone spam relies on a two-headed system: the ICO sanctions offenders with fines in the millions, while Ofcom regulates operators. Analysis of a model that inspires Europe.
Phone Spam Seasonality: When Reports Spike Throughout the Year
Phone spam doesn't strike with equal intensity year-round. Winter sales, September back-to-school, Black Friday: certain periods concentrate reporting spikes. Analysis of ARCEP 2025 data and seasonal trends impacting call centres.
How Germany Fights Phone Spam: The BNetzA Model
Germany's BNetzA telecom regulator handled 39,842 complaints and issued €1.1M in fines in 2025. With its strict opt-in model, Germany offers a contrasting approach to France's Bloctel system. Analysis and lessons for call centers.
CNIL 2025 Review: €487 Million in Fines and Lessons for Call Centers
CNIL 2025 review analysis: €487 million in cumulative fines, 83 sanctions including 10 specifically targeting commercial prospecting. Decision breakdown and call center recommendations.
2027: The End of Phone Numbers in Sales Prospecting?
Mandatory consent, conversational AI, WhatsApp Business: by 2027, traditional cold calling may become marginal. Analysis of weak signals and scenarios for the future of prospecting.
BPO & Call Centers: Major Industry Moves in Early 2026
Teleperformance rebrands as VelsiA, Intelcia changes hands, Concentrix absorbs Webhelp... Major BPO moves in 2026. Full industry analysis.
How Spain Drastically Reduced Phone Spam: Lessons for France
Since June 2025, Spain has implemented drastic measures against phone spam: ban on commercial calls from mobile numbers, automatic blocking by operators, fines up to €2 million. Result: 48 million fraudulent calls blocked. Can France, with its criticized Bloctel system, learn from this?
The Hidden Cost of a Blacklisted Number: Calculating Lost Revenue
A blacklisted number can cost your business up to €93,000/month. Discover the calculation method and protect your revenue.
Offshore Outsourcing: When Your Providers Destroy Your Phone Reputation
Are your numbers flagged as spam? Your offshore provider may be destroying your phone reputation. Learn how to protect your business lines.
STIR/SHAKEN: The End of Phone Spoofing?
The STIR/SHAKEN protocol and French MAN promise to eradicate number spoofing. Where is the deployment? Impact for call centers.
Phone Spam Costs €2.3 Billion Per Year to French Businesses
Phone spam doesn't just affect individuals. Businesses pay a huge price in lost productivity and hidden costs.
AI-Powered Phone Spam Detection: Current State
How artificial intelligence is transforming the fight against phone spam. Technologies used, real effectiveness and expected developments.
Phone Spam Statistics France 2026: Key Figures & Trends
Is France the European champion of phone spam? Key statistics, trends, and year-over-year evolution of nuisance calls in 2026.