Who decides a number is spam?
The 5 players who control your phone number's reputation in France.
THE SHORT ANSWER
Nobody decides alone. It's an ecosystem of 5 players: telecom carriers, anti-spam apps, users who report, regulators (ARCEP, CNIL), and collaborative databases. Each contributes to your number's reputation score.
The 5 spam reporting players
1. Telecom carriers
Orange, SFR, Bouygues, and Free analyze traffic in real time. They detect abnormal call volumes and apply the "Spam likely" label automatically.
2. Anti-spam applications
Truecaller, Hiya, Orange Telephone, Samsung Smart Call... These apps rely on community reporting databases to identify and block spam numbers.
3. Users
Every person who reports a number contributes to its bad reputation. Just a few reports can trigger automatic blocking.
4. Regulators
ARCEP and CNIL oversee practices. Bloctel allows consumers to register on a do-not-call list.
5. Collaborative databases
Platforms like Signal-Arnaques, 33700, or online forums aggregate reports and feed the databases used by carriers.
The reporting ecosystem
Timeline of a report
First user report. The number is recorded in the database.
Threshold reached — Quarantine possible
Carrier applies the "Spam likely" label on outgoing calls.
Silent blocking by anti-spam apps. The number is effectively burned.
Player impact ranking
| Player | Impact | Why |
|---|---|---|
| Telecom carriers | Control call display and routing. Can silently block calls. | |
| Anti-spam apps | Installed on millions of smartphones. Block without immediate recourse. | |
| Users (reports) | Trigger the process but have no direct blocking power. |
Can you contest a report?
WITH CARRIERS
You can contact your carrier's business service to request a review of your number. The process is slow (2 to 4 weeks) and the outcome is not guaranteed.
WITH APPLICATIONS
Each publisher (Truecaller, Hiya, etc.) has a dispute form. You need to contact them one by one. Some respond in 48h, others never.
In both cases, prevention remains the best strategy.
Frequently asked questions
Do carriers really block calls without warning?
How many reports does it take to get flagged?
Can ARCEP help me unblock my number?
Are reports shared between carriers?
Can I find out who reported my number?
Check if your number is reported
1 free check — result in 2 seconds